A few good
questions.

Cold Retro – Edition 001 is our first jacket: a retro ski & snowboard jacket with a unisex, slightly oversized fit, in sizes S to XL and one colourway (brown, cream, red and blue). It is sold as a pre-order and is expected to be delivered in January 2027.

Yes, Edition 001 is designed as a ski & snowboard jacket. It is being developed to a minimum waterproofing requirement of 15,000 mm. Target breathability: 10,000–15,000 g/m²/24h, subject to final material and product verification. These are development targets, not yet independently tested results; we will share the final specifications once they are confirmed.

Yes. Edition 001 has a unisex fit and is made for everyone.

The fit is unisex and slightly oversized: relaxed through the body, with room for winter layers, without being overly baggy.

Edition 001 comes in S, M, L and XL.

Edition 001 is being designed with a slightly oversized unisex fit, with room for layers. You can find our target garment measurements for sizes S, M, L and XL in the Size guide on the product page. These measurements come from our technical specifications and may be adjusted after sample fitting. They are garment measurements, not body measurements. If you’re unsure about sizing, contact us at info@coldretro.com.

Edition 001 is being developed to a minimum of 15,000 mm waterproofing. This is a development requirement, not yet an independently tested result. We will publish the confirmed specification once testing is complete.

Target breathability: 10,000–15,000 g/m²/24h, subject to final material and product verification. This is a development target, not yet an independently tested result.

The jacket is being developed with a high collar and fixed hood, zipped side pockets and interior storage, a ski-pass pocket on the sleeve, an interior mesh goggle pocket, an integrated snow skirt, inner wrist gaiters, underarm ventilation and adjustable hem drawcords. These details are planned for the first sample and have not been confirmed yet.

No. The current product and campaign images are design visualisations, not photos of a finished sample. Colours, details and proportions may change during sampling. We will share real sample photos as soon as they are available.

Edition 001 is available in one colourway: brown, cream, red and blue.

Care instructions depend on the final materials, which are still being confirmed. We will publish them once they are final, and they will be on the care label of your jacket.

Edition 001 is a pre-order: the jacket is not ready to ship yet. Choose your size on the jacket page and how you want to pay: in full now with 10% off (€265.50), or a €50 deposit now and the remaining €245 later (€295 total). Shipping costs are shown separately at checkout. After the first production run and delivery to us, your jacket is shipped. Expected delivery: January 2027.

The jacket costs €295. If you pay in full now, you pay €265.50 (10% off the jacket). If you choose the deposit, you pay €50 now and €245 later, €295 in total. Shipping costs are added separately at checkout.

No. The €50 deposit is part of the €295 jacket price. After the deposit, €245 remains.

When your jacket is ready to ship, we email you a payment link for the remaining €245 on your original order. Nothing is charged automatically and your payment details are not stored for this. You choose: pay it straight away and we ship your jacket, or tell us you prefer to receive your jacket first and pay the remaining €245 within 14 days after delivery with the same link. No balance is requested for a cancelled order.

If you pay in full, there is no remaining balance.

Yes. Klarna is one of the payment methods at checkout, both when you pay in full and for the deposit. The payment methods you can use are always shown at checkout before you pay.

A first production run is only possible from a minimum quantity. That is why we need at least 50 paid jacket pre-orders by 15 November 2026 at 23:59 CET before the first production run can go ahead. If the minimum is not reached, all payments are refunded.

Our first production run requires at least 50 paid jacket pre-orders by 15 November 2026 at 23:59 CET.

Both deposit and full-payment pre-orders count towards this minimum. Cancelled and refunded orders are excluded.

If the minimum is not reached, affected orders will be cancelled and all payments received will be refunded, including any shipping charges.

If the minimum is reached, pre-orders will remain open after this date.

Expected delivery: January 2027.

Then the affected orders will be cancelled and all payments received will be refunded in full, including any shipping charges. You do not need to do anything for this.

Yes, if the minimum is reached. Pre-orders then remain open after 15 November 2026 at 23:59 CET.

No. Adding a jacket to your bag does not reserve it. Your size is reserved once your payment at checkout is complete.

Please email info@coldretro.com as soon as possible with your order number and the size you would like. Before production starts, we will check whether your size can still be changed and let you know.

Yes. After your payment at checkout you receive an order confirmation by email with your order number and order details.

Expected delivery is January 2027. This is an estimate that depends on sampling, production and transport. We will let you know if the timing changes.

If the minimum of 50 paid jackets is reached by 15 November 2026 at 23:59 CET, we start preparing the first production run. We will email you when production has officially started.

We keep you informed by email. During active production you receive a progress update every 14 days, as well as an update whenever an important milestone is reached.

Updates about confirmed progress: the production decision, the start of production, important production milestones, the end of production and quality control, and shipping. We only share steps that have actually been completed.

Yes. If you pre-order later, you receive all future relevant updates for your order.

We will tell you as soon as possible, with the new expected timing. A delay does not affect your consumer rights or your right to cancel or withdraw.

Shipping costs depend on your delivery address and are shown separately at checkout, before you pay.

Checkout shows the countries we currently ship to. If your country is not listed, email info@coldretro.com.

Yes. When your order ships, you receive a shipping confirmation email with tracking information.

Yes, as long as your order has not shipped yet. Email info@coldretro.com with your order number and the new address.

Deliveries within the EU have no import duties. For deliveries outside the EU, import duties or taxes may apply. Please email info@coldretro.com before ordering and we will tell you what applies to your country.

Your jacket is our responsibility until it has been delivered to you. If your package is lost or arrives damaged, email info@coldretro.com with your order number (and photos if it is damaged) and we will find a solution at no cost to you.

Yes. You can cancel your pre-order free of charge before production officially starts. Everything you paid is refunded in full, and if you paid a deposit, the remaining €245 no longer has to be paid.

Email info@coldretro.com with your order number and the email address you used for your order. We will confirm your cancellation by email.

After production has started, you can no longer cancel free of charge under our pre-order cancellation, but your legal right of withdrawal still applies: you can withdraw until 14 days after you receive your jacket, without giving a reason.

Yes. You can withdraw within 14 days after receiving the jacket, without giving a reason. After telling us, you have another 14 days to send the jacket back.

Email info@coldretro.com within 14 days after receiving your jacket, with your order number and the email address you used for your order. We will confirm your request and send you the return instructions.

No. A reason is never required to withdraw. If you want to tell us why, it helps us improve the jacket, but it is entirely optional.

For a normal return, you pay the direct cost of sending the jacket back. If the jacket is defective or you received the wrong item, we cover the costs.

Yes. You may handle and try on the jacket as you would in a shop to check its size, look and quality. If it is used more than that and its value goes down as a result, that loss of value may be deducted from your refund in line with the applicable rules.

When you withdraw, we refund within 14 days of the day you told us. We may wait until we have received the jacket back or you have shown proof that you sent it, whichever comes first. We confirm your refund by email once it has actually been processed.

We refund each payment to the payment method you used for it, at no cost to you. The refund includes the standard delivery costs you paid.

Email info@coldretro.com with your order number and a description or photos of the problem. Under your statutory consumer rights you are entitled to a suitable solution free of charge, such as repair or replacement, or otherwise a price reduction or refund.

Please email info@coldretro.com with your order number and the size you need, and we will look at the options with you. You can always return the jacket under your right of withdrawal and place a new pre-order in another size.

We cancel your order and refund all payments received in full, including any shipping charges, to your original payment method. You do not need to do anything, and we will confirm the refund by email once it has been processed.

Email us at info@coldretro.com or call us on +31 6 26308650. Include your order number if your question is about an order.

Your order number is in the order confirmation email you received after checkout. You can also find it in your customer account.

Check your spam or promotions folder first. If it is not there, email info@coldretro.com with your name and the email address you used at checkout, and we will check your order.

Email info@coldretro.com with your order number and what you would like to change. We will confirm any change by email; your order is only changed once we have confirmed it.

Your order confirmation email and your customer account show your order. Our pre-order page explains how pre-orders work, and we email you updates during production.

Not yet. For now, email info@coldretro.com or call us on +31 6 26308650.

Use the unsubscribe link at the bottom of any marketing email, or email info@coldretro.com. You will still receive service emails about your order, such as confirmations and production updates.

Email info@coldretro.com with your request. We will respond within one month. Some information, such as order and payment records, must be kept for a period required by law.